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Please ensure you read Lulu Browns’ Terms and Conditions thoroughly, as you will be asked to sign to confirm that you understand and accept all the points stated below.

  • To order a dress, a non-refundable initial payment of 50% of the total invoice must be paid, and the Terms and Conditions documents must be signed. Upon the Terms and Conditions being signed, all orders are placed with the manufacturer the day the deposit is paid. Lulu Browns cannot cancel an order with our suppliers once it has been placed, due to the terms and conditions agreed between Lulu Browns and them.

  • A cancelled order must still be paid for in full, as the manufacturing process relating to the ordered garment will be in progress immediately the order is placed. A dress for a cancelled or moved wedding must be collected from our premises within 14 working days.

  • Any initial payments paid to Lulu Browns cannot be transferred to other garments/goods.

  • Regardless of circumstances, full payment of all goods shall be due within 14 days of the ordered goods being delivered to Lulu Browns. We recommend that you both view and try on the ordered garment within that 14-day period. 

  • Measurements are taken to ascertain the client’s standard size. Lulu Browns takes these measurements so it can follow the size chart provided by each Supplier/Manufacturer. This is a legal requirement established by our suppliers for the protection of all parties. If you choose to order a different size from the that which the size chart recommends, you will be required to sign to confirm you accept the risks involved with not following the Manufacturers size chart. If, to order a garment, you have provided measurements to Lulu Browns that have been taken by someone other than Lulu Browns, Lulu Browns can accept no responsibility for these measurements or the result of using them.

  • ​All goods supplied by Lulu Browns will be in a standard size and are not made to your exact measurements. Alterations may be needed. Please note that no prices include any alteration fees and Lulu Browns does not offer an alterations service.

  • Lulu Browns will be pleased to assist you in the choice of design, style and colour of your gown. However, Lulu Browns accepts no responsibility in respect of such matters, nor for any problems or additional costs that result in a change of instruction from the customer, or due to the customers increase or decrease in weight/size after the date of the order.

  • Goods sold by Lulu Browns marked ‘Sale’, ‘Reduced’ or ‘sample gown’, are sold as seen, and subject to any defects existing at the time of sale. This, however, does not affect your statutory rights.

  • Silk is a natural fibre. The weaving of the fabric may, therefore, contain minor variations and irregularities that are characteristics of fine silk yarn, and this should be considered normal and acceptable in all garments sold by Lulu Browns. 

  • Colours and sizes may also vary slightly from dresses / fabric samples we hold in stock. These in no way should be constituted as a defect. In such circumstances, Lulu Browns will not be considered at fault.         

  • Lulu Browns shall not be bound to deliver the goods until the buyer has paid for them in full. After acceptance, the buyer shall not be entitled to reject the goods. The Buyer agrees to accept the goods upon final payment. Goods cannot be exchanged following delivery.

  • All delivery dates given are estimates. We reserve the right to cancel, suspend or delay delivery of an order without being liable for any loss or damage if the supply of goods prevented or delayed by reasons of war (whether declared or not), civil strife, riots, adverse weather conditions, fire, flood, labour disputes, accidents or any other circumstances beyond our control.

  • When collecting your garments, you will be required to sign a dress release form confirming you are fully satisfied with every aspect of your garment (s). Lulu Browns cannot be held responsible for the garment (s) once this form has been signed and the item (s) are taken from our premises.

  • All store orders are subject to non refundable policy due to all garments being hand made

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